Privacy Policy for Du Internet Services
At Du (Emirates Integrated Telecommunications Company, EITC), we are committed to protecting your privacy and ensuring that your personal data is handled securely. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our services, including internet packages, WiFi services, and business solutions.
1. Information We Collect
We may collect the following types of personal data from you:
- Personal Information: Name, contact details, email address, and payment information.
- Service Information: Usage details of our internet services, such as data consumption, IP addresses, and device information.
- Technical Information: Cookies, browsing history, and device details to enhance user experience and for troubleshooting purposes.
2. How We Use Your Information
We use your personal data to:
- Provide you with internet services, customer support, and billing.
- Improve and personalize our services, including promotions and offers.
- Ensure the security and integrity of our networks and systems.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Service Providers: Third parties who assist us in delivering our services (e.g., payment processors, technical support).
- Legal Authorities: If required by law, we may disclose information to comply with legal obligations or to protect our rights, property, and safety.
4. Data Security
We take appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and secure data centers. However, please note that no method of transmission over the internet is completely secure.
5. Your Rights
You have the right to:
- Access your personal data and request corrections if any information is inaccurate.
- Request the deletion or restriction of your personal data, subject to legal and contractual obligations.
- Opt out of marketing communications at any time.
6. Cookies
We use cookies to collect information about your browsing behavior to improve our website and services. You can control cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us at:
Du Customer Service
Phone: +971 55 321 8195
Email: socialauthorizedpartner@gmail.com
Office: #214 Al Kalbani Building, Deira, Dubai, UAE
Your privacy is important to us, and we are committed to ensuring transparency in how we handle your data. Thank you for trusting Du with your personal information.